I had to update information on my insurance today and was struck by how the female customer service adviser dealt with each segment of information I divulged – in a surprised/impressed tone.
She sounded surprised when I gave her my post code. Impressed when I gave her my phone number. Grateful that I’d spoken to her when we parted. To go through life being surprised and impressed by the minutia of postcodes and addresses can’t be bad….until a pet dies. I hope her pet doesn’t die.